Frequently Asked Questions
Everything you need to know about your luxury shopping experience
What materials are used in HANRO products?
We pride ourselves on using the finest natural fibers, including hand-picked Mercerized cotton, premium silk, and high-quality merino wool, all processed with over 135 years of Swiss heritage expertise.
How should I care for my luxury intimates and sleepwear?
To maintain the longevity of your garments, we recommend machine washing on a delicate cycle with mild detergent or hand washing. Always air dry and avoid using bleach or tumble dryers.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. For hygiene reasons, certain intimate apparel cannot be returned if the protective seal is broken.
How do I determine the correct size?
Each product page features a detailed size guide. Our sizing follows international standards, but if you are between sizes, we generally recommend sizing down for a more tailored fit due to the natural stretch of our fabrics.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey in real-time.